Customer Operations Engineer

The world of transport and logistics is being electrified. It’s the greatest change the industry has experienced. 

Are you ready to take on a customer-focused role during a time of significant change and contribute to our motivated team? If you think that you are suitable for this position as Customer Operations Engineer, we highly encourage you to apply as soon as possible.

At the E-Mobility department in Sales & Marketing we are at the centre of this transformation. Based on deep understanding of customer needs, we introduce products, services and tailor-made solutions. Moving towards a future that no one really knows what it looks like, we need to be agile, and ready to test new ideas and concepts in our collaboration with customers and other stakeholders.

We are already a team of highly skilled, motivated and diverse professionals. We look for new colleagues who share our vision. When moving into new business, we need to further differentiate our collective skills. We are eager to find out how you could contribute.

The Operations team at Scania Pilot Partner is now looking for a new team member. More customers and sites to support needs us to grow. If it sounds interesting to change the world to the better at work, apply now!

Who we are

Scania Pilot Partner is a new function to increase speed and focus on the e-mobility. We are aiming for an entrepreneurial “company mindset” with end-to-end responsibility and clear accountability for the e-Mobility business. We create and sell proof of concept solutions in segments and/or applications where no mature solution exists yet. We reduce risk by taking full responsibility for profit and loss but also by supporting uptime for the customer during the contract period. Our working environment is characterized by high integrity, a flat hierarchy and collective leadership. The team is highly diverse and global since we have team members in Australia, Germany, Gothenburg and Södertälje.

 About the role

Your work as a Customer Operations Engineer is to be a specialist in Pilot Partner customers. This could example mean doing diagnostic via the different controls systems and parametrize software and by that solving problem for the customer.

The spread of technology we are working with is unique for Scania and it’s products.

Your tasks

• Support Pilot Partner customers during the life cycle, often together with the team and sometimes on your own as well.
• The work is to support already sold product solutions as well as be a part of future Pilot Partner solutions, and act as a flying doctor.

The role holds a unique opportunity to get experience working internationally with Scania’s end-customers from a Head Office perspective.

Who you are

To be successful in this position, you need to be a dedicated team player, flexible when plans change and service minded with focus on the customer. You possess good relationship building skills and can talk eye-to-eye with various stakeholders and customers.

• We are looking for someone who is strong in communication and have hands-on experience from supporting customer with heavy vehicles.
• You strive to build wide networks with long-term relationships through good communication, structure and trust. A great passion for the success of Scania’s customers is given!
• You likely have a Degree in Engineering or equivalent. You have probably experience from commercial vehicles and have been working with customers where operations and uptime is key factors for success. 
• Product knowledge is your thing, and dealing with correct rear axle ratio and downloading new software in the vehicle is well-known.

At Scania Pilot Partner we celebrate difference and care deeply about diversity and inclusion – if you do not match all the requirements, please demonstrate how your passion, attitude and interest in the success of Scania’s customers might compensate for this.

This position will be placed in Oslo or Trondheim, and you should be prepared to travel from time to time.

Driving license for trucks and trailers (CE) is needed before applying for this position.  

If you think that this sounds interesting, we highly encourage you to apply as soon as possible!